Shipping Policy

At Stelzo, we are committed to delivering your refurbished spare parts promptly and safely. Please read our shipping policy carefully to understand the process and terms around shipping your orders.

1. Order Processing and Dispatch

• Orders are usually processed and dispatched within 1-2 business days after payment confirmation.
• Our warehouse operates Monday through Saturday during standard business hours, excluding national and regional holidays.
• In case of high order volume or unavoidable delays, we will notify you promptly.

2. Shipping Costs and Charges

• Shipping costs are calculated during checkout based on the weight, dimensions, and delivery destination of your order.
• The shipping fee is final and payable at the time of purchase.
• Customers are responsible for shipping costs unless otherwise stated in promotional offers or agreed in writing.

3. Delivery Timeframes

• Domestic shipments typically take 3-7 business days for delivery.
• Delivery timelines may extend up to two weeks depending on courier service and external conditions.
• For out-of-stock items, we will ship available items immediately and send remaining items as soon as they are restocked.
• In case of shipment delays beyond the estimated delivery date, please contact our support team for assistance.

4. Shipping Locations and Address Changes

• Please ensure you provide a complete and accurate delivery address with postal code/ZIP code.
• Changes to the delivery address can be made any time before the order is dispatched.
• We currently ship within [specify regions or country].

5. Parcel Tracking and Notifications

• Once your order is dispatched, you will receive a tracking number or link to monitor your shipment’s progress.
• We encourage you to inspect the package upon delivery to verify that it is intact and undamaged.

6. Damaged or Lost Parcels

• If a parcel is damaged in transit, please, if possible, reject the parcel and notify us immediately.
• If the parcel is delivered damaged without your presence, contact customer service immediately with details and photos if available.
• For lost parcels, Stelzo will work with the courier to conduct an investigation and resolve the issue, including processing replacements if applicable.

7. Duties and Taxes

• Any applicable import duties or taxes on international shipments are the responsibility of the customer.
• If duties or taxes are refused and the goods are returned to Stelzo, we will refund the value of the goods minus shipping and return shipping costs.

8. Order Cancellation

• Cancellations are accepted only before the order is dispatched.
• Once dispatched, please refer to the refund policy for returns.

9. Customer Contact

For any queries related to shipping, please contact us at:
📧 support@stelzo.in
📞 9769669280