Privacy Policy

Effective Date: 01/08/2025

This Privacy Policy applies to the website https://www.stelzo.in (“Site”) operated by Stelzo and is important for all users accessing or purchasing from our website.

By visiting our Site or purchasing our products, you agree to the terms in this Privacy Policy.


1. Personal Information We Collect

When you purchase a product from Stelzo, we may collect certain information to process your order effectively, including:

  • Your name and contact details (email address, phone number, billing/shipping postal address)
  • Products you purchase and related order details
  • Your purchase history, reviews, and feedback

We do not collect or store sensitive banking or card details directly. Payment transactions are processed through secure, third‑party payment gateways. Such third‑party providers may collect and store your payment details according to their own privacy policies. We encourage you to read those policies.

We may also collect information automatically through cookies and similar technologies.


2. Cookies and Device Information

When you visit our Site, we automatically collect certain technical data (“Device Information”), including:

  • Browser type and version, IP address, time zone
  • Pages or products viewed, referring/exit pages
  • Interaction data about how you browse the Site

We collect this information through:

  • Cookies – small files placed on your device (learn more at www.allaboutcookies.org)
  • Log Files – track actions and record technical details such as IP addresses and timestamps
  • Web Beacons / Pixels / Tags – small files to help us understand usage patterns

You can disable cookies in your browser settings, but some parts of our website may not function properly.


3. Order Information

When you make or attempt to make a purchase, we collect:

  • Your name
  • Billing and shipping address
  • Contact details (email, phone number)
  • Payment method details (processed via third‑party gateway)

Order Information and Device Information are collectively referred to as "Personal Information."


4. How We Use Your Personal Information

We use your Personal Information to:

  • Process, fulfill, and deliver your orders
  • Communicate with you about your purchase, queries, or support requests
  • Detect and prevent potential fraud or misuse
  • Improve our website and customer experience
  • Send product updates, offers, or marketing messages (only if you have opted in)

5. Sharing Your Personal Information

We share your Personal Information only as necessary to:

  • Facilitate website operation and order fulfillment (shipping partners, payment gateways, analytics tools)
  • Comply with legal obligations or respond to lawful requests (e.g., court orders, regulatory requirements)

For example:

  • We may use secure e‑commerce hosting or analytics providers (such as Google Analytics) to understand site usage.
  • We do not sell your personal details to third parties for unrelated commercial purposes.

You can learn how Google uses your information here: https://www.google.com/policies/privacy/.
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


6. Behavioural Advertising

We may use your information to provide targeted marketing content about our products that may interest you.
To learn more about this type of advertising and how to opt out, visit the Network Advertising Initiative’s page:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work


7. Do Not Track Signals

We do not alter our data collection practices when a “Do Not Track” signal is received from your browser.


8. Data Retention

We keep your Order Information on record for as long as required for business, legal, or operational purposes, unless you request its deletion.


9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or technology.
Updated versions will be posted on this page with a revised “Effective Date.”


10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or request deletion of your Personal Information
  • Withdraw consent for marketing communications

11. Contact Us

For privacy-related queries, requests, or complaints, contact us at:

📧 support@stelzo.in
📞 9769669280